"I wanted to drop you a note to give you some feedback on the results of your customer service efforts at Texas Instruments… I am pleased to report the Texas Instruments was extremely impressed with the way that Pioneer handled their problem and were very appreciative of the efforts…"
"I called Pioneer to find repair parts for our R100 air dryer and was met with the most pleasant and helpful staff. I was mostly impressed as our air dryer was built in July 1988!!! First repair needed. It runs 8-10 hrs per day and does a great job. Our repairman remarked that we have some of cleanest nail/staplers guns he services."
"I would like to personally thank you for your cooperation and help. The attention you gave to resolve problems and answer questions is commendable… This type of service is very seldom found in today's businesses."
"…The dryer performed flawlessly and the customer was very happy with a pressure dew point of -89ºF… This type of service certainly does create a feeling of doing business with a first-class outfit…"
"Your program was most educational and enjoyable."
"I would like to take this opportunity to commend your plant personnel (Rick Lee and Glen Ford)… they should be given a heros welcome on their performance… Please extend a "bravo & at' a boy" from all of us here in Phoenix."
"Our existing unit is now working well up to design capacity 60 scfm flow. Once we exceed 60 scfm we experience differential pressure issue due to freezing across the evaporators. Please quote new clean up skid for 100 scfm capacity. We would keep our existing 60 scfm unit as a back-up."
"I would like to express my appreciation for the training and hospitality I received during my visit to your facility… I was most impressed by the professionalism and enthusiasm of your entire staff."
"I received a call from my customer the day the parts were delivered and he was very pleased and wanted to express his gratitude to me and to you and your organization. Thank you for the extra care and concern to get these items to us as required. Good Job!"
"Thank you for your message today, and I appreciated the opportunity to meet you and your team. The information we received was very interesting and we are excited about this opportunity… I very much appreciate your efforts to make us comfortable and welcome in your home and your business."